FAQ

FAQ

Frequently Asked Questions

Student Reps & Discounts

AstraPort Tables offers the opportunity for all students of Chiropractic to become a student rep at their Chiropractic school. All student reps have the ability to earn a FREE standard Chiroport Elite Bodywork Table.

Yes, we do provide discounts for group orders. The discount is based on the order quantity.

For additional information please email us at contact@astraporttables.com.

Shipping & Returns

No.

AstraPort Tables does not deliver the shipments themselves. All shipments are handled by a 3rd party.

Due to the high value of the order, by default all bodywork table packages require a direct signature.

Requiring a direct signature adds a layer of protection to your order. A direct signature should prevent the delivery driver from leaving your bodywork table package outside in the public’s view. This shipping service option requires the delivery driver to hand the package directly to a person.

If you are not going to be available to directly sign for your package, and no one else will be available to sign for the package, please let us know immediately.

We may be able to have your package be held at a local shipping facility where you may pick it up at your earliest convenience. Please be aware, there is a limit of days of how long your package could be held for pick up. After the limit of days has been met, the package will be sent back to our facility. All orders returned to our facility are subject to additional shipping costs.

If your package has not been delivered on the date your tracking number is indicating it should have been delivered by, please contact the delivery company immediately to get any updates of the shipment. If after 4-5 business days your package has not shown up, please file a claim with the delivery company and notify us as soon as possible.

If your tracking number indicates your package has been delivered, but got delivered to the incorrect address, please file a claim with the delivery company and notify us immediately.

If the contents of your package arrive damaged, please file a claim with the delivery company and contact us within 48 hours of the delivery date.

If your package arrives with items missing from your order, please notify us within 48 hours of the delivery date.

For all shipment inquiries, be prepared to provide your order or reference number.

Yes! International shipping is available.

Note: All International purchases may be subject to Customs and Duty Tax fees. AstraPort Tables will NOT be responsible for Customs and Duty Tax fees. For more information on our shipping policy, be sure to check out our Shipping Policy page.

All our products—including our tables, accessories and replacement parts—may be exchanged or returned within 30 days of shipment delivery, in its original packaging, for a partial refund. Shipping costs are none refundable and a 15% restocking fee will be implemented.

For additional information, be sure to check out our Return Policy page.

Bodywork Tables

On average, our turnaround time for a bodywork table is 10-15 business days.

Important: For orders of 3 or more bodywork tables, holiday seasons, and high demand time periods, our turnaround time is 15-20 business days. Time periods that are highly busier than usual, our turnaround time is 25-30 business days.

For larger or group orders, please contact us directly to provide you with an estimated time frame.

All our bodywork tables, and most of our accessories, are built to order. They are individually hand-crafted and tested for quality and endurance.

You may clean your bodywork’s table vinyl using a mild detergent. We recommend using a dish soap solution.

Leaving any oil on the vinyl will break the vinyl down and shorten its life! Alcohol deteriorates vinyl rapidly.

If you choose to disinfect with alcohol, mix ½ alcohol with ½ water then wash the vinyl with soap and water immediately to prevent the vinyl from deteriorating. Please note; alcohol deterioration is not covered by the warranty.

YES!

Your bodywork table does require maintenance. Your bodywork table is your work tool. It is your vehicle of your profession. Like all work tools and vehicles, it requires to be maintained in order to last a long time and function properly.

We recommend doing occasional general inspections of your bodywork table. Any excess movement or repetitive sound from your bodywork table may indicate a potential problem. If you have any concern or question feel free to reach out. We are more than happy to assist you.

Working weight is up to 400 lbs, and 250 lbs as applied on the end of a table.

All AstraPort bodywork tables carry a 2-year limited warranty for defects in material and/or workmanship. The Warranty Does Not apply to loss or damage that is a result of an accident, negligence, or improper maintenance.

*Accessories are not covered by the warranty

For additional information please be sure to check out our Warranty Policy page.

Contact

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